Refund Policy

At Servix Publishing and Solutions, we are committed to delivering professional services in Book Publishing, Website Design and Development, and IT Solutions. This Refund Policy defines the terms under which refunds may be granted.

1. Acceptance of Policy

By purchasing any service from Servix Publishing and Solutions, you acknowledge and agree to this Refund Policy in full.

2. General Refund Terms

All payments are treated as final and non-refundable unless explicitly stated otherwise. Refund eligibility is subject to strict review and approval by management.

3. Non-Refundable Services

The following services are strictly non-refundable under all circumstances:

• Promotion, advertising, and marketing packages
• SEO and social media management services
• Paid campaigns and ad spend
• Domain registration, hosting, and third-party tools or licenses
• Consultancy and strategy sessions
• Book publishing services
• Book editing and proofreading
• Book formatting (print and digital
• Book cover design and creative services
• Manuscript evaluation and content development

4. Work Commencement Policy

Once a project has been initiated, discussed, and aligned with the client, it becomes non-refundable. This includes:

• Project planning and consultation
• Content creation or manuscript editing
• Design drafts, mockups, or prototypes
• Website development or coding work

5. Client Responsibility

Clients are responsible for providing complete and accurate information, materials, and approvals. Delays or dissatisfaction caused due to incomplete or incorrect input from the client will not qualify for a refund.

6. Revision Policy

We offer revisions as per the agreed scope of work. Refunds will not be issued based on dissatisfaction if revisions have been provided in accordance with the agreement.

7. Change of Mind

Refunds will not be issued if the client decides to cancel due to a change of mind, business decisions, or personal reasons after placing the order.

8. Delays

Project timelines depend on client responsiveness and approvals. Delays caused by the client will not make the project eligible for a refund.

9. Refund Eligibility

A refund request may only be considered if:

• The request is made before the project has started
• No resources, time, or workforce have been allocated

All requests must be submitted formally through our official communication channels.

10. Partial Refunds

If a refund is approved after partial work completion, only a partial amount may be refunded after deducting:

• Work completed
• Resource allocation costs
• Administrative and processing fees

11. Payment Disputes and Chargebacks

Clients must contact our support team before initiating any chargeback or dispute. Unauthorized disputes may result in:

• Immediate suspension of services
• Permanent account restriction
• Legal action where applicable

12. Service Termination

Servix Publishing and Solutions reserves the right to terminate services without refund in cases of:

• Abusive or unprofessional behavior
• Violation of agreed terms
• Non-cooperation or repeated delays from the client

13. Delivery and Satisfaction

We ensure delivery as per agreed scope. However, subjective preferences or expectations beyond the agreed scope do not qualify for refunds.

14. Third-Party Services

We are not responsible for refunds related to third-party services, including but not limited to publishing platforms, hosting providers, or advertising platforms.

15. Policy Modifications

Servix Publishing and Solutions reserves the right to update this Refund Policy at any time without prior notice.